ATTENTION NYCHA PARKING PERMIT HOLDERS:

Renewal for the 2024/2025 NYCHA Parking Permits is officially closed

If you missed the deadline, please email us at [email protected]

Effective 6/15/23, the following development will not be renewed for 2023/2024 cycle:

  • Edenwald
  • Reid Apartments
  • Howard Ave
  • Howard Ave - Park Ave
  • Rutland Towers
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Towed/Booted?

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  1. I think my vehicle was towed. What should I do?
  2. How can I get my vehicle back?
  3. I am a NYCHA employee, who do I contact about my towed vehicle?
  4. Who pays the towing fee?
  5. How much do the towing companies charge to release a towed vehicle?
  6. Why was my vehicle towed?
  7. My vehicle was erroneously towed, how do I file a complaint?
  8. How do I know if towing is enforced at the lot?
  9. My vehicle was booted, what should I do?
  10. Who pays the booting fee?
  11. How much does the booting company charge to release the boot?
  12. Why was my vehicle booted?
  13. My vehicle was erroneously booted, how do I file a complaint?
  14. How do I know if booting is enforced at the lot?

  1. I think my vehicle was towed. What should I do?

    The Development Property Manager has the contact information for the towing company in your area, check with the Property Manager to confirm. Then contact the Development's towing company for more information on how to retrieve your vehicle.

  2. How can I get my vehicle back?

    Contact the towing company for that Development. Towing information is posted on signage around the parking facility.

  3. I am a NYCHA employee, who do I contact about my towed vehicle?

    The Development Property Manager will have this information, as they have to authorize the towing of any employee vehicles.

  4. Who pays the towing fee?

    The vehicle owner is responsible for all towing fees.

  5. How much do the towing companies charge to release a towed vehicle?

    Fees are paid directly to the towing company. The towing fees for release of a towed vehicle are as follow:

    *additional fees may apply in some circumstances

    Fee Description
    $92.50 To stop a tow, after the vehicle is connected to the tow truck until the vehicle is towed off development grounds.
    $185 Towing the vehicle off development grounds and three days of storage
    $15 per day Storage of the vehicle after the first three days. After 30 days of storage the vehicle can be sold for salvage.

  6. Why was my vehicle towed?

    Your vehicle was in violation of our towing policy. Please refer to our policy in the Parking Rules and Regulations page.

  7. My vehicle was erroneously towed, how do I file a complaint?

    Complaints can be made via phone to the NYCHA Parking Services offices. Please see the Contact Us page for further information on how to reach the office.

  8. How do I know if towing is enforced at the lot?

    Towing is enforced at all NYCHA Development parking facilities.

  9. My vehicle was booted, what should I do?

    You can go to nycha.mybootinfo.com or call (844) 859-1073 for information on getting the boot released.

  10. Who pays the booting fee?

    The vehicle owner is responsible for all booting fees.

  11. How much does the booting company charge to release the boot?

    Description Fee
    Boot removal fee: $185.00
    Late boot fee: $25/ per 24 hours up to $500
    Damaged boot fee: $200
    Lost boot fee $500
    Cash/DC/CC convenience fee: up to 3% will be added to bill

  12. Why was my vehicle booted?

    Your vehicle was in violation of our parking policy. Please refer to our policy in the Parking Rules and Regulations page.

  13. My vehicle was erroneously booted, how do I file a complaint?

    All vehicles are checked thoroughly both visually and through the parking permit software prior to a boot getting placed, but if you believe an error was made please send you concern and backup to PO Box 2690 | New York, NY 10108, and we will investigate and respond in writing.

  14. How do I know if booting is enforced at the lot?

    Currently, booting is enforced in all NYCHA Development parking facilities, in addition to towing.

 

 

Towing Companies Based on Location:

Brooklyn

Ben & Nino Auto Repair

2603 Stilwell Avenue

Brooklyn, NY 11223

718-339-8500

 

Staten Island

Ben & Nino Auto Repair

2603 Stilwell Avenue

Brooklyn, NY 11223

718-339-8500

 

MANHATTAN

Bande Automotive LLC

185-26 Merrick Blvd.

Springfield Gardens, NY 11413

718-785-5154

 

Bronx

Bande Automotive LLC

185-26 Merrick Blvd.

Springfield Gardens, NY 11413

718-785-5154

 

Queens

Bande Automotive LLC

185-26 Merrick Blvd.

Springfield Gardens, NY 11413

718-785-5154

 

“Beginning June 2018, the New York City Housing Authority will introduce a new enforcement service for parking lots at NYCHA developments called “Self-Release Booting.” Although cars may still be towed, this new approach will help NYCHA residents with parking permits by reducing the number of vehicles parked illegally.”