ATTENTION NYCHA PARKING PERMIT HOLDERS:

Renewal for the 2024/2025 NYCHA Parking Permits is officially closed

If you missed the deadline, please email us at [email protected]

Effective 6/15/23, the following development will not be renewed for 2023/2024 cycle:

  • Edenwald
  • Reid Apartments
  • Howard Ave
  • Howard Ave - Park Ave
  • Rutland Towers
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Parking FAQs

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Please click on a question for more information.

  1. Where can I park?
  2. What is the difference between reserved and non-reserved parking?
  3. Why does my parking permit expire on April 30 if it has not been 12 months from the day I purchased it?
  4. Who is responsible for maintenance issues at the parking facility where I park?
  5. What types of parking facilities are available?
  6. How do I apply for a parking permit?
  7. I know someone who no longer uses their NYCHA parking permit. Can I use their parking permit?
  8. What should I do if my permit is lost, stolen, or damaged?
  9. What do I do if someone is parked in my reserved space?
  10. How do I appeal a parking booting/tow?
  11. What are the consequences of ignoring booted or towed vehicles?
  12. May I apply to park in a surface lot handicapped space if I have a state-issued blue handicapped hangtag or license plate?
  13. What should I do if my vehicle is damaged at a NYCHA lot (collisions, potholes, etc.)?
  14. How do NYCHA employees obtain a permit?
  15. How do I renew my parking?
  16. Does NYCHA share my private information with the Contractor when denying permits due to rent arrears?
  17. My application was denied due to my household’s outstanding rent arrears. How can I obtain a resident parking permit?
  18. I think my vehicle was towed. What should I do?
  19. How can I get my vehicle back?
  20. I am a NYCHA employee, who do I contact about my towed vehicle?
  21. Who pays the towing fee?
  22. How much do the towing companies charge to release a towed vehicle?
  23. Why was my vehicle towed?
  24. My vehicle was erroneously towed or booted, how do I file a complaint?
  25. How do I know if towing is enforced at the lot?
  26. My vehicle was booted, what should I do?
  27. Who pays the booting fee?
  28. How much does the booting company charge to release the boot?
  29. Why was my vehicle booted?
  30. My vehicle was erroneously booted; how do I file a complaint?
  31. How do I know if booting is enforced at the lot?

  1. Where can I park?

    Parking lots at various developments are available for residents and non-residents. Please visit the Find a Parking Lot page for locations.

  2. What is the difference between reserved and non-reserved parking?

    If you have a space at a reserved lot, you must park in your assigned space. Parking at non-reserved lots is on a first-come, first served basis; you may park anywhere in your assigned lot.

  3. Why does my parking permit expire on April 30 if it has not been 12 months from the day I purchased it?

    The term for parking permits is May 1 through April 30 of the following year. All parking permits for the current term expire on April 30, regardless of when you received your permit. Please note there is no pro-ration of fees for applicants who apply and receive a permit after May 1st. NYCHA does not grant refunds of parking fees after the issuance of a Parking Permit.

  4. Who is responsible for maintenance issues at the parking facility where I park?

    The Contractor does not handle the physical aspects or maintenance of the parking facilities (i.e., lighting, striping, garbage, drainage, issues with locks, etc.). Any questions relating to the physical conditions of the lot should be directed to the site’s designated NYCHA property manager.

  5. What types of parking facilities are available?

    Surface lots, with a few indoor garages available at certain developments.

  6. How do I apply for a parking permit?

    Please visit the Parking Permits page for information and instructions on how to apply for a permit.

  7. I know someone who no longer uses their NYCHA parking permit. Can I use their parking permit?

    No; parking permits are registered for a single vehicle. Use of a parking permit that is not attached to the vehicle that was registered for said permit, you are in violation of the NYCHA Parking Rules.

  8. What should I do if my permit is lost, stolen, or damaged?

    You should apply for a replacement permit. Please submit an application for a replacement permit. See the Parking Permits page for more details.

  9. What do I do if someone is parked in my reserved space?

    During business hours (Monday-Friday, 8:30 a.m.-4:30 p.m.), contact NYCHA Property Management, which is authorized to initiate the towing of unauthorized vehicles. After hours, please contact the Contractor’s Unauthorized Vehicle Line at (212) 967-4875 and provide the name of the development, lot and space number, a description of the vehicle, and license plate number. If a representative is unavailable, please leave a message with the details listed above. The Contractor hopes to respond to inquiries within 48 hours. However, call volume may affect response times.

  10. How do I appeal a parking booting/tow?

    Please send written correspondence to the Contractor. Please see the Contact Us page for mailing information.

  11. What are the consequences of ignoring booted or towed vehicles?

    Ignoring a boot results in the towing of your vehicle and ignoring a towed vehicle will result in storage charges for the impounding fees of $25 per day, and your privilege to park at NYCHA parking facilities may be revoked.

  12. May I apply to park in a surface lot handicapped space if I have a state-issued blue handicapped hangtag or license plate?

    Yes, please register your handicapped status when applying for the parking permit. Please see the Parking Permits page for more details on how to apply for a permit.

  13. What should I do if my vehicle is damaged at a NYCHA lot (collisions, potholes, etc.)?

    Parkers park at their own risk at NYCHA parking lots.

  14. How do NYCHA employees obtain a permit?

    NYCHA employees can fill out employee applications and obtain parking permits. Employee permits are valid throughout the borough that the employee is employed in.

  15. How do I renew my parking?

    1. Click on Apply for Parking.
    2. Select “Log-In” to access your account.
    3. Either Log-In (if you have an existing account) or Sign Up (if it is your first time using the online portal).
    4. Click “Log-In”.
    5. On the next screen click “Use Renewal Code” and enter your unique renewal code.
    6. This was mailed to the address on file with us, if you need this code please email [email protected], give us your name and full license plate number and we will send you your code via email.
    7. This will lead you to the next screen where you will need to verify all existing information. You cannot change your development, lot, or space during the renewal period.
    8. Upload current vehicle registration and driver’s license, and if applicable proof of disability and senior status.
        • At this point in the process, your renewal request is sent to a representative that will check your documentation and then, if everything was done correctly, you will receive an email prompting you to complete the payment process below.
    9. Enter Credit Card Information.
    10. Confirmation of your transaction will be sent to the email you provided.

  16. Does NYCHA share my private information with the Contractor when denying permits due to rent arrears?

    NYCHA does not share residents’ private information, including information about any resident’s rent status, with the Contractor.

  17. My application was denied due to my household’s outstanding rent arrears. How can I obtain a resident parking permit?

    If your application is denied due to outstanding rent arrears, once the household pays the arrears in full or enters into a payment plan for the full balance of arrears owed, you will be able to submit a new application, as long as the application window is still open. This will be treated as a new application, and you will not retain your previous parking spot or place on the waitlist. Parking permits will continue to be issued based on availability.

  18. I think my vehicle was towed. What should I do?

    During NYCHA regular business hours from 8:30 a.m.-4:30 p.m., contact the development property manager to confirm the car was towed. Then contact the development's towing company for more information on how to retrieve the vehicle.

  19. How can I get my vehicle back?

    Contact the towing company for the development. Towing information is posted on signage in the parking lots.

  20. I am a NYCHA employee, who do I contact about my towed vehicle?

    The Development Property Manager will have this information, as they have to authorize the towing of any employee vehicles.

  21. Who pays the towing fee?

    The vehicle owner is responsible for all towing fees to the towing company.

  22. How much do the towing companies charge to release a towed vehicle?

    Fees are paid directly to the towing company. The towing fees for release of a towed vehicle are as follows. Additional fees may apply in some circumstances.

    1. To stop a tow, after the vehicle is connected to the tow truck until the vehicle is towed off development groups: $92.50.
    2. Towing the vehicle off development grounds and three days of storage: $185.00.
    3. Storage of the vehicle after the first 3 days. After 30 days of storage, the vehicle can be sold for salvage: $25 per day.

  23. Why was my vehicle towed?

    Your vehicle was in violation of NYCHA’s Parking Rules and Regulations. This includes, but is not limited to, vehicles that do not have a valid NYCHA parking permit or are parked in a NO PAARKING zone.

  24. My vehicle was erroneously towed or booted, how do I file a complaint?

    Complaints can be made via phone to the NYCHA Parking Services office. Please see the Contact Us page for further information on how to reach the office.

  25. How do I know if towing is enforced at the lot?

    Towing is enforced at all NYCHA Development parking facilities.

  26. My vehicle was booted, what should I do?

    You can go to nycha.mybootinfo.com or call (844) 859-1073 for information on getting the boot released.

  27. Who pays the booting fee?

    The vehicle owner is responsible for all booting fees.

  28. How much does the booting company charge to release the boot?

     

    Description                                  Fee

    Boot removal fee                          $185.00

    Late boot fee                                $25 per 24 hours up to $500

    Damaged boot fee                       $200

    Lost boot fee                                $500

    Cash/DC/CC convenience fee        Up to 3% will be added to bill

  29. Why was my vehicle booted?

    Your vehicle was in violation of NYCHA’s Parking Rules and Regulations. Please refer to our policy in the Parking Rules and Regulations page.

  30. My vehicle was erroneously booted; how do I file a complaint?

    All vehicles are checked thoroughly both visually and through the parking permit software prior to a boot getting placed, but if you believe an error was made, please send your concern and backup to P.O. Box 2690, New York, NY 10108, and we will investigate and respond in writing.

  31. How do I know if booting is enforced at the lot?

    Currently, booting is enforced in all NYCHA Development parking facilities, in addition to towing.